This practice wants to ensure the highest standard of medical care for our patients. We understand that a General Practice is a trusted community governed by an ethic of privacy and confidentiality. Our approach is consistent with the Medical Council guidelines and the privacy principles of the Data Protection Regulations. It is not possible to undertake medical care without collecting and processing personal Data and data concerning health. In fact, to do so would be a breach of the Medical Council’s ‘Guide to Professional Conduct and Ethics for Doctors’. This leaflet is about advising you of our policies and practices about dealing with your medical information.
Legal Basis for Processing Your Data:
The practice has voluntarily signed up for the ICGP Data Protection Guidelines for GPs. The processing of your personal data in general practice is necessary in order to protect the vital interests of the patient and for the provision of health care and public health. You can access the Guideline at http://www.icgp.ie/data. In most circumstances we hold your data until 8 years since your last contact with the practice. There are exceptions to this rule and these are described in the Guideline referenced above.
Managing your information:
In order to provide for your care here we need to collect and keep your information about you and your health on our records.
• We retain your information securely.
• We will only ask for and keep information that is necessary. We will attempt to keep it as accurate and up-to-date as possible. We will explain the need for any information we ask for if you are not sure why it is needed.
• We ask you to inform us about any relevant changes that we should know about. This would include such things as any new treatments or investigations being carried out that we are not aware of. Please also inform us of change of address and phone numbers.
• All persons in the practice (not already covered by a professional confidentiality code) sign a confidentiality agreement that explicitly makes clear their duties in relation to personal health information and the consequences of breaching that duty.
• Access to patient records is regulated to ensure that they are used only to the extent necessary to enable the secretary or manager to perform their tasks for the proper functioning of the practice.
In this regard, patients should understand that practice staff may have access to their records for:
• Identifying and repeat prescriptions for patients. These are then reviewed and signed by the GP.
• Generating a sickness certificate for the patient. This is then checked and signed by the GP.
• Typing referral letters to the hospital consultants or allied health professionals such as physiotherapists, occupational therapists, psychologist and dieticians.
• Opening letters from hospitals and consultants. The letters could be appended to a patient’s paper file or scanned into their electronic patient record. • Scanning clinical letters, radiology reports and any other documents not available in electronic format.
• Downloading laboratory results and Out of Hours COOP reports and performing integration of these results into electronic patient record.
• Photocopying or printing documents for referral to consultants, attendance at an antenatal clinic or when a patient is changing GP.
• Checking for a patient if a hospital or consultant letter is back or if a laboratory or radiology result is back, in order to schedule a conversation with the GP.
• When a patient makes contact with a practice, checking if they are due for any preventative services, such as vaccination, antenatal visit, contraceptive pill check, cervical smear test, etc.
• Handling, printing, photocopying and postage of medico legal and life assurance reports, and of associated documents.
• Sending and receiving information via Healthmail, secure clinical email.
• And other activities related to the support of medical care appropriate to the practice support staff.
Disclosure of Information to Other Health and Social Care Professionals:
We may need to pass on some of your Personal Data to: other Health and Social Care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidence that we do.
Disclosures Required or Permitted Under Law:
The law provides that in certain instances personal information (including health information) can be disclosed, for example, in the case of infectious diseases.
Disclosure of information from other professionals:
As stated in the section ‘Managing your information’, employees will need to open postal letters addressed to the practice in order for the appropriate management of your information. All staff will check to ensure the postal address is correct and in the event of an incorrect address, the letter will be immediately redirected, or ‘An Post’ notified. These letters should not be opened.
Disclosure of information to Employers, Insurance Companies and Solicitors:
• In general, work related Medical Certificates from your GP will only provide a confirmation that you are unfit for work with an indication of when you will be fit to resume work. Where it is considered necessary to provide additional we will discuss that with you. However, Department of Social Protection sickness certs for work must include the medical reason you are unfit to work.
• In the case of disclosures to insurance companies or requests made by solicitors for your records we will only release the information with your signed consent.
Use of Information for Training, Teaching and Quality Assurance:
It is usual for GPs to discuss patient case histories as part of their continuing medical education or for the purpose of training GPs and /or medical students. In these situations the identity of the patient will not be revealed.
In other situations, however, it may be beneficial for other doctors within the practice to be aware of patients with particular conditions and in such cases this practice would only communicate the information necessary to provide the highest level of care to the patient.
Our practice is involved in the training of GPs attached to a General Practice Training Programme. As part of this programme GP registrars will work in the practice and may be involved in your care.
Use of Information for Research and Audit:
It is usual for patient information to be used for research and audit in order to improve services and standards of practice. GPs on the specialist register of the Medical Council are required to perform yearly clinical audits. Information used for purposes is done in an anonymised or pseudonymised manner with all personal identifying information removed.
If it were proposed to use your information in a way where it would not be anonymous or the Practice was involved in external research we would discuss this further with you before we proceeded and seek your written informed consent. Please remember that the quality of the patient service provided can only be maintained and improved by training, teaching, audit and research.
Your Right of Access to Your Health Information:
You have the right of access to all the personal information held about you by this practice. If you wish to see your records, in most cases the quickest way is to discuss this with your doctor who will review the information in the record with you. You can make a formal written access request to the practice and receive a copy of your medical records. These will be provided to you within thirty days, without cost.
Transferring to Another Practice:
If you decide at any time and for whatever reason to transfer to another practice we will facilitate that decision by making available to your new doctor a copy of your records on receipt of your signed consent from your new doctor. For medico-legal reasons we will also retain a copy of your records in this practice for an appropriate period of time which may exceed eight years.
Other Rights:
You have other rights under data protection regulations in relation to transfer of data to a third country, the right to rectification or erasure, restriction of processing, objection to processing and data portability. Further information on these rights in the context of general practice is described in the Guideline available at http://www.icgp.ie/data. You also have the right to lodge a complaint with the Data Protection Commissioner.
How can I obtain a copy of the Personal Data held by Clann Medical Centre?
Patient personal data belongs to the individual, i.e. you, and you have a number of rights to your Personal Data. Should you wish to access a copy of your Personal Data, you may do so in writing to the practice (FAO the Data Protection Officer). Please ensure you sign the letter. If you wish to gain access to your medical records, you must fill out a request form. Please contact the Data Protection Officer for same.
What are my privacy rights relating to my Personal Data?
You have the right to have your Personal Data 1) accessed, 2) rectified, 3) erased, 4) restricted, 5) data portability, 6) object, 7) automated individual decision-making, including profiling, if you so wish. You can find out more about these from the Data Protection Officer.
How do I make a complaint or report a breach?
Should you wish to make a complaint or report a breach in relation to your Personal Data, you can do so by contacting the Data Protection Officer, or alternatively, emailing the Office of the Data Protection Commissioner using the following email address: [email protected]
Where can I get further information?
Further information regarding your rights can be obtained through the Office of the Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, or on the website www.dataprotection.ie www.dataprotection.ie
